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Getting Started
VOOMA is a mobile wallet service from KCB that enables you to pay for goods and services, borrow loans and save money via your phone. You can access your VOOMA wallet on Safaricom, Airtel and Telkom lines.
You need either of the following valid Kenyan government issued identification documents:
- Valid National ID, passport or Alien ID; and
- Registered mobile line.
No. You do not need to have a KCB bank account, to access and use VOOMA services.
For a limit upgrade, you will need to be a VOOMA customer for at least six months or have other KCB Bank products.
Yes. You can get higher limits on VOOMA if you have a KCB account. Visit your nearest KCB bank branch with your Passport or Kenyan ID to have your account linked. Your wallet limit will be upgraded to KShs. 1,000,000.
Yes. 3 is the maximum number of wallets you can have on VOOMA.
Yes. Your voucher expires after 10 minutes of receiving it.
The wallet has zero minimum balance. You can transact as long as there is money in your wallet.
All our registered VOOMA agents and merchants countrywide will be branded with VOOMA signage. You can also locate agents, merchants and branches nearest to you on the app and the website.
You need to immediately call or get in touch with the KCB contact centre through our helplines or visit any KCB branch to report the loss.
You can reset your PIN from your Account Menu. Launch the VOOMA App, select Forgot PIN and follow the prompts to reset.
Yes. The services are currently available outside of Kenya.
Yes. When a VOOMA registered individual sends you money and you are not registered, you will receive a One Time Voucher (OTV) on your phone. You will then visit the nearest KCB branch, KCB ATM or Vooma Agent to withdraw your money. Kindly note that the OTV expires in 7 days. For you to enjoy other additional & exciting services, you will need to register on VOOMA.
Non-registered customers can only have a maximum of two vouchers in a month. The monthly limit is KShs. 50,000.
- Open your VOOMA app.
- Select “Buy Airtime’ on home screen.
- Select for self or other (input number for other).
- Choose your preferred network provider.
- Enter the amount then submit.
- Click on ‘proceed’ to confirm transaction.
- Enter your Vooma PIN.
- Wait for confirmation message.
- Dial *844# and follow the simple steps; or
- Download the VOOMA App from Google Play Store or iOS App Store and register.
No. Registration is FREE.
- Send Money – you can send money to anyone registered on VOOMA as well as those not yet registered on VOOMA.
- Pay Bills – you can pay for goods and services at a merchant via VOOMA Pay Bill and also pay for popular utility bills e.g. Kenya Power prepaid tokens, DStv, GOtv, Zuku and more.
- Buy Goods – you can pay for goods and services for free e.g. shopping, fuelling, dining, etc. via VOOMA Till Number.
- Buy Airtime – you can buy Safaricom, Airtel and Telkom airtime on VOOMA.
- Make Deposits or Withdrawals – You can deposit or withdraw money to or from your VOOMA wallet at any KCB branch, KCB ATMS & VOOMA agents countrywide.
- Transfer of Funds to Bank Account – you can transfer money from your VOOMA wallet to any bank account in Kenya via PesaLink.
- Set Standing Orders – you can set your standing orders from your VOOMA wallet on *844#.
Your wallet Limit is the amount of money your VOOMA wallet can hold at any given time. Your Transaction Limit is how much you can transact from your wallet.
The terms and conditions can be accessed through our website: www.VOOMA.ke or via ke.kcbgroup.com.
- The charges for each service will be displayed to you before you complete a transaction.
- The tariff charges list will be displayed at all the transaction outlets and also made available on the VOOMA website: www.VOOMA.ke
You will get a confirmation message after every transaction. You can also carry out a balance enquiry. In some payment transactions, the service provider will also notify you.
You can pay for your utility bills e.g. buy Kenya Power prepaid tokens & postpaid, DStv, GOtv, ZUKU (satellite, phone & triple pay), StarTimes, Nairobi Water, NHIF individual, KCB Insurance Agency and Jambojet. You can also deposit and withdraw cash to your own VOOMA wallet.
Call or get in touch with our Contact centre or visit any KCB branch to inform them of the change immediately.
A beneficiary is anyone you pay frequently on USSD or on the VOOMA App.
Call: 0711 087000 or 0732 187000
WhatsApp: 0711 087 087
Web: www.VOOMA.ke
Email: contactcenter@kcbgroup.com
SMS: 22522
Yes. Both merchants and customers can be added as beneficiaries.
- Dial *844#.
- Select option [5] Buy Airtime.
- Select [2] VOOMA wallet as your source of funds.
- Choose the beneficiary, [1] own account or [2] other mobile.
- Choose the network provider.
- Enter the number and amount.
- Enter your VOOMA PIN.
- Press [1] to confirm transaction.
Transaction limits via pesalink have been limited to 250k per day.
