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In case you missed anything,
here are our FAQs.
• Receive payments at an affordable rate.
• Experience real time settlement to ANY bank.
• Earn revenue from making payments on behalf of customers e.g. KPLC postpaid, tokens for customers, Cable TV payments etc.
• Build your credit limit as a KCB Bank Customer.
• You need to fill in the VOOMA merchant application form;
• You need to provide a copy of your ID; or
• Visit the nearest KCB branch for more information.
• Receive payments.
• Deposit funds into your merchant till at any Vooma agent location countrywide.
• Utility payments.
• Till to Till payments.
• Airtime purchase.
• Withdraw funds to bank account.
• Withdraw funds from a KCB Bank agent.
• Access to merchant loans based on cash flows to your till or through your KCB account.
• Dial *844#.
• Select Pay Utilities.
• Enter Customer Phone Number.
• Select the popular biller name e.g. KPLC Tokens,
DStv, etc.
• Enter the Customer’s Biller Account Number e.g. KPLC Meter Number, DStv Smart Card Number etc.
• Select whether to Pay Full or Partial.
• Enter the Amount.
• Enter Operator ID.
• Enter Operator PIN and submit.
• An SMS will be sent to both the agent and the customer confirming a successful or failed transaction.
Maximum transactions – No Limit.
Maximum value per day individual merchant – KShs. 250,000.
SME, and Large Businesses – KShs. 100,000,000.
• You can call the KCB customer service center.
• Visit your nearest KCB branch.
• Call your KCB account manager.
• Dial *844#.
• Select Withdraw at Agent.
• Enter Agent No.
• Enter Amount.
• Enter Operator ID.
• Enter Operator PIN.
• You get confirmation message to withdraw- Select Yes.
• You will get a message confirming the transaction.
• Dial *844#.
• Select Withdraw to Bank.
• Enter Amount.
• Enter Operator ID.
• Enter Operator PIN.
• You will get a confirmation message to withdraw – select Yes.
• You will get a message confirming the transaction.
• Dial *844#.
• Select Pay To Vooma Till.
• Enter Till Number.
• Enter the amount.
• Enter Operator ID.
• Enter Operator PIN and submit.
• You will get a message confirming the transaction.
• Safaricom.
• Airtel.
• Telkom.
From KCB Account holders
The customer will Use KCB App or dial *522#
For KCB App
• Customer will select Vooma services.
• Then select Pay bill.
• Enter the Pay bill and account numbers.
• Enter amount then submit.
• They will be prompted to enter their Mobile
Banking PIN then get a confirmation SMS.
For *522#
• Customer will dial *522#.
• Select payments.
• Select Pay Bills.
• Select KCB account or Vooma wallet.
• Enter the Pay bill and account numbers.
• Enter amount then submit.
• They will be prompted to enter their Mobile
Banking PIN then get a confirmation SMS.
From Vooma wallet
• Customer will key in the Till No. as seen on your merchant sticker.
• The customer will enter Amount.
• The customer will enter their VOOMA PIN.
From KCB Account
The customer will; Use KCB App or dial *522#
For KCB App
• Customer will select Vooma services.
• Then select Buy Goods.
• Enter the Till number.
• Enter amount then submit.
• They will be prompted to enter their Mobile Banking PIN then get a confirmation SMS For *522#.
• Customer will dial *522#.
• Select payments.
• Select Buy Goods.
• Select KCB account or Vooma wallet.
• Enter the Till number.
• Enter amount then submit.
• They will be prompted to enter their Mobile Banking PIN then get a confirmation SMS.
• The customer will launch the VOOMA App.
• The customer will select Scan.
• The customer will scan the QR Code from the merchant sticker.
• The App will automatically generate the merchant’s VOOMA Name and Code.
• The customer will enter Amount, select Submit then proceed.
• The customer will enter their VOOMA PIN.
• Both customer and merchant will receive SMS confirmation about the transaction.
• KPLC Prepaid & Postpaid.
• DStv.
• GOtv.
• JamboJet.
• NHIF Individual & Corporate.
• Nairobi Water.
• Star Times.
• Nyeri Water.
• ZUKU (Phone, Satellite and Triple pay).
• KCB Insurance Agency.
• Jumia.
• Kilimall.
• From our KCB account managers, you will receive:
• A VOOMA merchant sticker.
• A VOOMA tariff guide poster with all rates/charges indicated.
Call: 0711087000 or 0732 187000
WhatApp : 0711 087087
Email: contactcentre@kcbgroup.com
Website: www.vooma.ke
• Dial *844#.
• Select Pay Utilities.
• Enter the Biller’s Pay Bill Number.
• Enter Customer Phone Number.
• Enter the Customer’s Biller Account Number.
• Select whether to Pay Full or Partial.
• Enter the Amount.
• Enter Operator ID.
• Enter Operator PIN and submit.
• An SMS will be sent to both the agent and the customer confirming a successful or failed transaction.
• Dial *844#.
• Select Reverse Transaction.
• Enter Original Transaction ID.
• Confirm details of reversal.
• Enter Operator ID.
• Enter Operator PIN.
• You will receive a notification on reversal processing.
• You will receive an SMS on reversal confirmation.
