How can we assist you today?
You can type what you are looking for on the search bar below
or browse through the featured topics.
or browse through the featured topics.
In case you missed anything,
here are our FAQs.
Yes. When a VOOMA registered individual sends you money and you are not registered, you will receive a One Time Voucher (OTV) on your phone. You will then visit the nearest KCB branch, KCB ATM or Vooma Agent to withdraw your money. Kindly note that the OTV expires in 7 days. For you to enjoy other additional & exciting services, you will need to register on VOOMA.
You will be able to check your loan limit through:
Vooma App
- Launch your VOOMA App.
- On the landing page, select Loans.
- Your loan limit will automatically be displayed on the screen.
- You can then proceed to borrow based on the limit shown.
*844# (USSD)
- Dial *844#.
- Select Loans and Savings.
- Select Loans.
- Under Loans, select Check Loan Limit.
- You will be prompted to enter your VOOMA PIN then submit.
- You will receive a response via SMS with your loan limit.
Yes. Visit a KCB bank branch for your account to be linked.
You can transact upto KSh. 100,000 per transaction and KShs. 250,000 per day. If you are a KCB account holder, you can transact upto KShs. 1,000,000 per day.
- You will receive a secret code on SMS that you will use to withdraw funds.
- Give the branch teller the secret code to proceed with the transaction.
- Receive cash from the teller and sign a withdrawal slip.
- Dial *844#.
- Select [4] Withdraw cash.
- Choose [1] KCB/VOOMA Agent.
- Choose your VOOMA wallet or account as your source of funds.
- Enter the Agent code number.
- Enter the amount you wish to withdraw.
- Enter your VOOMA PIN.
- You will receive SMS confirmation.
- Dial *844#.
- Select option [4] withdraw cash.
- Select Withdraw at Branch/ATM.
- Enter your VOOMA PIN.
- Give the teller the secret code received on SMS.
- Receive cash from the teller and sign a withdrawal slip.
- Launch the VOOMA App.
- Select Scan.
- Scan the QR Code from the agent sticker.
- The App will automatically generate the VOOMA Name and Code.
- Confirm that the name shown on the App matches the details shown on the agent sticker.
- Enter Amount.
- Select Submit then proceed.
- Enter your VOOMA PIN.
- You will receive SMS confirmation.
- Collect your cash from the VOOMA agent.
- Open your VOOMA app.
- Select ‘Withdraw at ATM/Branch’.
- Select Submit then proceed.
- Enter your VOOMA PIN.
- You will receive a secret code on SMS.
- On the ATM Screen select VOOMA withdrawal.
- Enter your Secret Code and Amount.
- The ATM will dispense cash.
- You will receive SMS confirmation.
- Ensure to collect receipt from ATM.
- Dial *844#.
- Select option [3] Send Money.
- Enter [3] Send to Mpesa.
- Then select [2] to choose VOOMA wallet as your source of funds.
- Choose [1] to send to your M-PESA or [2] to another M-PESA number.
- Enter the amount you wish to send.
- Enter your VOOMA PIN.
- Enter [1] to confirm transaction.
- Dial *844#.
- Select option [3] Send Money.
- Enter [2] to choose ‘Bank Transfer’.
- Then select [2] to choose VOOMA wallet as your source of funds.
- Select own or other KCB account.
- Enter account number.
- Enter the amount you wish to send.
- Enter your VOOMA PIN.
- You will receive SMS confirmation.
- Dial *844#.
- Select Send Money.
- Select PesaLink.
- Select account or VOOMA wallet to debit from.
- Select Pay to Person.
- Select Pay to Phone.
- Enter the Mobile Number.
- Enter the Amount.
- Enter your VOOMA PIN.
- You will receive confirmation SMS.
- Open your VOOMA App.
- Select ‘Send Money’ on the home screen.
- Select VOOMA.
- Enter the phone number and amount to send then submit.
- Click ‘proceed’ to confirm transaction.
- Enter your VOOMA PIN.
- Wait for confirmation message.
- Open your VOOMA app.
- Select ‘Send Money’ on the home screen.
- Select M-PESA.
- Select ‘Self’ or ‘Other’.
- Enter phone number and amount to send then submit.
- Click ‘proceed’ to confirm transaction.
- Enter your VOOMA PIN.
- Wait for confirmation message.
- Open your VOOMA app.
- Select ‘Send Money’ on the home screen.
- Select Bank.
- Select ‘other bank(PesaLink)’.
- Select the actual bank from list provided.
- Enter recipient’s account details (Acc. No, Name & Amount) and submit.
- Click ‘proceed’ to confirm transaction.
- Enter your VOOMA PIN.
- Wait for confirmation message.
- Dial *844# and select Payments.
- Select Buy Goods then select VOOMA Till.
- Input VOOMA Till Number from merchant’s ‘Pay with VOOMA’ sticker.
- Enter the Amount.
- Enter your VOOMA PIN.
- You will receive SMS confirmation of successful payment.
- Dial *844#.
- Select [2] Payments.
- Choose option [1] Pay Bills.
- Select [2] to choose your VOOMA wallet as your source of funds.
- Choose your preferred popular biller from the list.
- Enter the Account number.
- Choose the payment mode [1] for full payment or [2] for partial payment.
- Enter the amount.
- Enter your VOOMA pin.
- Enter [1] to confirm transaction.
- Open the VOOMA app.
- Select ‘Buy Goods’ on the home screen.
- Enter the VOOMA Till number and the amount.
- Click on ‘proceed’.
- Enter your VOOMA PIN.
- Wait for confirmation message.
- Open your VOOMA app.
- Select ‘Pay bill’ on the home screen.
- Choose ‘popular bills’.
- Select the preferred biller then enter their account number and submit.
- Click on ‘proceed’ to confirm transaction.
- Enter your VOOMA PIN and select OK.
- Enter the one time authorization code.
- Launch the VOOMA App.
- Select Scan.
- Scan the QR Code from the merchant sticker.
- The App will automatically generate the VOOMA Name and Code.
- Confirm that the name shown on the App matches the details shown on the Merchant sticker.
- Enter Amount and select Submit.
- Confirm merchant payment then proceed.
- Enter your VOOMA PIN.
- You will receive SMS confirmation.
- Open your VOOMA app.
- Select ‘Load Money’ on the home screen.
- Choose ‘M-PESA’.
- Enter the amount you wish to load.
- Click on ‘proceed’ to confirm transaction.
- Enter your M-PESA PIN on the M-PESA pop up.
- Wait for confirmation message from VOOMA advising on your debit and balance.
- Go to the T-Kash Menu and select Pay Bill.
- Choose from the list of popular billers.
- Enter Account Number (your VOOMA registered mobile number).
- Then enter amount and T-kash PIN.
- You will receive a T-Kash. confirmation SMS
- You will receive a VOOMA deposit confirmation message.
- Visit your nearest cash deposit ATM (Expressbank).
- Select Deposit and Withdrawals.
- Select VOOMA, then select Deposit.
- Enter your VOOMA registered mobile number and the amount you want to deposit.
- Put cash into the recycler and enter your VOOMA PIN.
- Your receipt will be printed.
- You will receive SMS confirmation.
- Launch your KCB App & select VOOMA Services.
- Select Send Money.
- Select Self to send to yourself or Other to send to another number (input the number).
- Enter Amount and submit (Must be more than KShs. 100).
- Enter your KCB Mobile Banking PIN.
- You will receive SMS confirmation.
Non-registered customers can only have a maximum of two vouchers in a month. The monthly limit is KShs. 50,000.
Yes. Both merchants and customers can be added as beneficiaries.
- On the ATM screen, enter your Secret Code.
- On the ATM screen, enter Amount.
- The ATM will dispense cash.
- You will receive a confirmation SMS.
- Ensure to collect receipt from ATM.
- You will receive a secret code on SMS that you will use to withdraw funds.
- Give the agent the secret code to proceed with the transaction.
- Receive cash from the agent and sign register book.
- Dial *844#.
- Select option [4] withdraw cash.
- Select Withdraw at Branch/ATM.
- On the ATM screen enter the Secret Code received on SMS.
- On the ATM screen enter the Amount.
- The ATM will dispense cash.
- You will receive SMS confirmation.
- Ensure to collect receipt from ATM.
- Open your VOOMA app.
- Select ‘Withdraw’ on the home screen.
- Choose ‘From Agent’.
- Enter the Agent code number.
- Enter the amount to withdraw and submit.
- Click on ‘proceed’ to confirm transaction.
- Enter your VOOMA PIN.
- Wait for confirmation message on successful transaction.
- Open your VOOMA app.
- Select ‘Withdraw at ATM/Branch’.
- Click on Submit then proceed.
- Enter your VOOMA PIN.
- Give the teller the secret code received on SMS
- Receive cash from the teller and sign a withdrawal slip.
- Dial *844#.
- Select option [3] Send Money.
- Enter [1] Send to VOOMA.
- Then select your linked account or VOOMA Wallet to debit from.
- Enter mobile number.
- Enter the amount and submit.
- Enter your VOOMA PIN.
- You will receive SMS confirmation.
- Dial *844#.
- Select Send Money.
- Select to T-Kash.
- Select account or VOOMA wallet to debit from.
- Select Own Number or Other Number.
- Enter Mobile Number.
- Enter Amount.
- Enter your VOOMA PIN.
- You will receive confirmation SMS.
- Dial *844#.
- Select option [3] Send Money.
- Select PesaLink.
- Then select [2] to choose VOOMA wallet as your source of funds.
- Select Pay to Person.
- Select Pay to Phone/ Pay to Account.
- Select bank category.
- Choose the actual bank.
- Enter the bank account number.
- Enter the amount.
- Enter your VOOMA PIN.
- You will receive SMS confirmation.
- Open your VOOMA app.
- Select ‘Send Money’ on the home screen.
- Select Bank.
- Choose ‘KCB’.
- Enter recipient’s account details (Acc. No, Name & Amount) then submit.
- Click ‘proceed’ to confirm transaction.
- Enter your VOOMA PIN.
- Wait for confirmation message.
- Open your VOOMA app.
- Select ‘Send Money’ on the home screen.
- Select Bank.
- Select ‘Mobile(PesaLink)’.
- Select/Enter phone number.
- Enter purpose of transfer then enter amount.
- Click submit.
- Enter your VOOMA PIN.
- Wait for confirmation message.
- Open your VOOMA app.
- Select “Buy Airtime’ on home screen.
- Select for self or other (input number for other).
- Choose your preferred network provider.
- Enter the amount then submit.
- Click on ‘proceed’ to confirm transaction.
- Enter your Vooma PIN.
- Wait for confirmation message.
- Dial *844#.
- Select option [5] Buy Airtime.
- Select [2] VOOMA wallet as your source of funds.
- Choose the beneficiary, [1] own account or [2] other mobile.
- Choose the network provider.
- Enter the number and amount.
- Enter your VOOMA PIN.
- Press [1] to confirm transaction.
- Dial *844# and select Payments.
- Select Pay Bill then select your linked account or VOOMA wallet to debit from.
- Select your preferred biller.
- Enter account or Pay Bill number and submit.
- Confirm either full payment, partial or overpay.
- Enter your VOOMA PIN.
- You will receive SMS confirmation of successful payment.
- Dial *844#.
- Enter [2] to select Payments.
- Choose option [3] To Pay School fees.
- Choose [2] for VOOMA wallet as your source of funds.
- Select [1] School Pay bill Number.
- Enter the School Pay bill Number and the Student Reference Number.
- Enter the amount you wish to pay.
- Enter your VOOMA PIN.
- Choose [1] to confirm transaction.
- Open your VOOMA app.
- Select ‘Pay bill’ on the home screen.
- Select ‘VOOMA pay’.
- Enter the Pay bill number, Account number and amount then submit.
- Click on ‘proceed’ to confirm transaction.
- Enter your VOOMA PIN.
- Wait for confirmation message.
- Open the VOOMA app.
- Click on the top left menu icon.
- On the Side menu, select ‘Lipa Karo’.
- Search Preferred school or enter the Pay bill number.
- Enter the Student Admission Number and amount to pay.
- Click on ‘proceed’ to confirm transaction.
- Enter your VOOMA PIN.
- Wait for the confirmation message.
- Open your VOOMA app.
- Select ‘Load Money’ on the home screen.
- Choose card from which to source funds.
- Enter your card details.
- Enter the amount (minimum KES 100) then submit.
- Click on ‘proceed’ to confirm transaction.
- Enter one-time-password received from text then submit.
- Wait for confirmation message.
How do I load cash into my VOOMA wallet through the VOOMA app using M-PESA (through M-PESA toolkit)?
- Go to your M-PESA Menu and Select Lipa Na M-PESA.
- Select Pay Bill and Enter Pay Bill No. 800200.
- Enter Account Number (This is your VOOMA registered mobile number).
- Enter Amount and your M-PESA PIN.
- You will receive an SMS from M-PESA advising you on your debit from M-PESA to VOOMA.
- You will receive an SMS from VOOMA advising on your credit to your VOOMA wallet.
- Open your VOOMA app.
- Select ‘Load Money’ on the home screen.
- Choose ‘KCB Account’.
- Enter your VOOMA pin.
- Enter the amount (more than KES 100) and submit.
- Enter your one time authorization.
- Wait for confirmation message.
